Central Care is a one stop app for a wide range of on-demand last minute NDIS services. Giving you the power to order services at a time that suits you with the click of a button.
Normally you would have to search for different providers in your area (potentially limited to only NDIS approved), communicate and organise the logistics of the service, arrange payment and processing.
Central Care handles all of this, allowing you to request a wide range of on-demand services from a single app, get real time updates as your request progresses, and not have to worry about arranging payment or claiming.
Normally you would have to search for different providers in your area (potentially limited to only NDIS approved), communicate and organise the logistics of the service, arrange payment and processing.
Central Care handles all of this, allowing you to request a wide range of on-demand services from a single app, get real time updates as your request progresses, and not have to worry about arranging payment or claiming.
It’s simple, to start ordering just follow these steps:
1. Download the app and sign up to a free account
2. Complete the onboarding module
3. Allocate a portion of your NDIS budget to Central Care
4. Await approval from our support team (within 2 business days)
5. Start ordering, it’s that simple!
1. Download the app and sign up to a free account
2. Complete the onboarding module
3. Allocate a portion of your NDIS budget to Central Care
4. Await approval from our support team (within 2 business days)
5. Start ordering, it’s that simple!
In order for Central Care to offer a streamlined end to end on-demand service and automate the payment process, they require a portion of your NDIS allocated budget. This allows minimal delays from the time you order until completion.
You can view the status of the budget and how much remains at any time via your in-app profile.
You can view the status of the budget and how much remains at any time via your in-app profile.
Yes, it is recommended to use Central Care alongside your current providers where you want last minute, on-demand services. Central Care aims to give you the choice and freedom to order any last minute goods or services to exists alongside your current service providers.
Signing up to Central Care is free which means you can start navigating the app and services offered. The rates set out for each service can be found at the bottom of the screen and adhere to the latest NDIS guidelines.
Depending on the service type there may be a small personal contribution requirement which is not covered under your NDIS plan and will be charged to your nominated card.
No fees are charged or subtracted against the Central Care allocated budget until you request a service and it is completed. All payments are made online and can be easily tracked via your dashboard.
Depending on the service type there may be a small personal contribution requirement which is not covered under your NDIS plan and will be charged to your nominated card.
No fees are charged or subtracted against the Central Care allocated budget until you request a service and it is completed. All payments are made online and can be easily tracked via your dashboard.
Safety of those in out community is our priority. Central Care utilises a range of independant contractors and support workers. All independent support workers providing services via the Central Care platform undergo a strict on boarding process, including reference and qualification checks, working with children checks.
All independant contractors and workers on Central Care have comprehensive insurances arranged.
All independant contractors and workers on Central Care have comprehensive insurances arranged.
Whilst we try to include all the on-demand services you may need there may be times these aren’t listed. If you would like to submit a request for a service not listed, you can submit this under ‘other’ icon in Personalised Requests.
Our team will try our best to cater to all personalised requests but please understand these may not be on-demand and there may be a delay.
Our team will try our best to cater to all personalised requests but please understand these may not be on-demand and there may be a delay.
Central Care offers a wide range of services and continually look to improve and expand these. The services Central Care offers includes:
- Emergency Trade Repairs
- Home Improvements
- Cleaning Services
- Laundry Services
- Transport Services
- General Domestic Assistance
- Chemist Supplies and Deliveries
- Prescription Medication Delivery
- Social Outings (coming soon)
- Groceries (coming soon)
- Takeaway meals (coming soon)
- Meal preparation (coming soon)
- Emergency Trade Repairs
- Home Improvements
- Cleaning Services
- Laundry Services
- Transport Services
- General Domestic Assistance
- Chemist Supplies and Deliveries
- Prescription Medication Delivery
- Social Outings (coming soon)
- Groceries (coming soon)
- Takeaway meals (coming soon)
- Meal preparation (coming soon)
Payments are automatic via the app, and claimed against your Central Care NDIS budget (where applicable) in line with the latest NDIS guidelines.
Some services require you to make a co-payment outside of your NDIS funding, which will be paid in-app via your preferred payment method at job request.
Some services require you to make a co-payment outside of your NDIS funding, which will be paid in-app via your preferred payment method at job request.
For general orders Central Care operates from 8am - 8pm, 7 days a week. General orders include all non-emergency orders. Emergency orders are available 24/7 and include trade work.
