Central Care is a one stop app for a wide range of on-demand last minute NDIS services. Giving you the power to order services at a time that suits you with the click of a button.
Normally you would have to search for different providers in your area (potentially limited to only NDIS approved), communicate and organise the logistics of the service, arrange payment and processing.
Central Care handles all of this, allowing you to request a wide range of on-demand services from a single app, get real time updates as your request progresses, and not have to worry about arranging payment or claiming.
It’s simple, to start ordering just follow these steps:
1. Download the app and sign up to a free account
2. Complete the onboarding module
3. Allocate a portion of your NDIS budget to Central Care
4. Await approval from our support team (within 2 business days)
5. Start ordering, it’s that simple!
Yes, it is recommended to use Central Care alongside your current providers where you want last
minute, on-demand services. Central Care aims to give you the choice and freedom to order any last
minute goods or services to exists alongside your current service providers.
Safety of those in out community is our priority. Central Care utilises a range of independent
contractors and support workers. All independent support workers providing services via the Central
Care platform undergo a strict on boarding process, including reference and qualification checks,
working with children checks. All independent contractors and workers on Central Care have
comprehensive insurances arranged.
Whilst we try to include all the on-demand services you may need there may be times these aren’t
listed. If you would like to submit a request for a service not listed, you can submit this under ‘other’
icon in Personalised Requests. Our team will try our best to cater to all personalised requests but
please understand these may not be on-demand and there may be a delay.
Payments are automatic via the app, and claimed against your Central Care NDIS budget (where
applicable) in line with the latest NDIS guidelines. Some services require you to make a co-payment
outside of your NDIS funding, which will be paid in-app via your preferred payment method at job
request.
For general orders Central Care operates from 8am – 8pm, 7 days a week. General orders include
all non-emergency orders. Emergency orders are available 24/7 and include trade work.
On the job screen you can submit a support ticket to Central Care admin with the question or
comment. You can also ask for Central Care admin to call you back.
After an order is complete you will be asked to confirm the order was satisfactorily completed. You
can select wither a tick (completed satisfactorily) or a cross (completed unsatisfactorily). If you select a cross Central Care staff will be in contact with you.
